Legal notice
Terms and Conditions
Last updated: 25 September 2025
1. The Agreement
The agreement consists of these terms of sale, the information provided in the ordering solution, and any separately agreed terms. In the event of any conflict between the information, any specifically agreed terms between the parties shall take precedence, provided they do not contravene mandatory legislation. The agreement is furtne supplemented by relevant legal provisions governing the sale of goods between traders and consumers.
2. The Parties
The seller is Emilie Reichel-Marthinussen, Lyngåsen 8, email: emirei@hotmail.no, phone: +47 974 88 516, org. no.: 932 701 636, hereinafter referred to as the Seller. The buyer is the consumer who places the order, hereinafter referred to as the Buyer.
3. Price
The stated price for the goods and services is the total price the Buyer shall pay. This price includes all taxes and additional costs. The Buyer shall not bear any additional costs that the Seller did not inform about prior to purchase.
4. Conclusion of the Agreement
The agreement is binding on both parties when the Buyer has submitted the order to the Seller. However the agreement is not binding if there has been a writing or typing error in the seller’s offer in the online ordering solution or in the Buyer’s order, and the other party realized or should have realized that such an error existed
5. Payment
The seller may require payment for the goods from the time they are dispatched to the Buyer. If the Buyer pays by credit or debit card, the Seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped. If paying by invoice, the invoice is issued upon dispatch of the goods. The payment deadline appears on the invoice and is at least 14 days from receipt. Buyers under the age of 18 cannot pay by post-paid invoice. We use Dintero Checkout as our payment solution.
6. Delivery
Delivery is deemed to have occurred when the Buyer, or the Buyer’s representative, has taken possession of the item. If no delivery time is stated in the ordering solution, the Seller shall deliver the goods to the Buyer without undue delay and no later than 30 days after the order was placed. The goods shall be delivered to the Buyer’s address unless otherwise specifically agreed between the parties.
7. Transfer of Risk
The risk for the goods passes to the Buyer when the Buyer, or the Buyer’s representative, has received the goods in accordance with Section 6.
8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the Buyer may cancel the purchase in accordance with the Norwegian Right of Withdrawal Act. The Buyer must notify the Seller of the use of the right of withdrawal within 14 days from the start of the withdrawal period. All calendar days are included. If the deadline falls on a Saturday, public holiday, or festive day, the deadline is extended to the next business day.The deadline is considered met if notice is sent before it expires. The Buyer bears the burden of proof for exercising the right of withdrawal; therefore, the notice should be in writing (withdrawal form, email, or letter).
The withdrawal period begins:
- For purchase of a single item: the day after the item(s) is received.
- For subscriptions or regular delivery of identical goods: the day after the first delivery is received.
- For purchases consisting of several deliveries: the day after the final delivery is received.
If the Seller has not provided information about the right of withdrawal and the standardized withdrawal form before the agreement was concluded, the deadline is extended by 12 months after the original period. If the information is provided within these 12 months, the withdrawal period expires 14 days after the day the Buyer received the information.
When exercising the right of withdrawal, the item must be returned to the Seller without undue delay and no later than 14 days from the date notice was given. The Buyer covers the direct cost of returning the item, unless otherwise agreed or the Seller failed to inform that the Buyer must cover the return costs. The Seller may not charge a fee for the Buyer’s use of the right of withdrawal.
The Buyer may examine or test the item in a proper manner to determine its nature, characteristics, and function without losing the right of withdrawal. If the examination or testing exceeds what is necessary, the Buyer may be liable for any diminished value of the item.
The Seller is obliged to refund the purchase price to the Buyer without undue delay and no later than 14 days from the day the Seller was notified of the Buyer’s decision to exercise the right of withdrawal. The Seller has the right to withhold the refund until the goods have been received or documentation is provided that the goods have been returned.
Return address:
Villaveien 10, 1400 Ski
Note: Returns must first be notified by email.
9. Delay and Non-Delivery — Buyer’s Rights and Notification Deadline
If the Seller does not deliver the goods, or delivers them late in accordance with the agreement, and this is not due to the Buyer or circumstances on the Buyer’s side, the Buyer may, pursuant to Chapter 5 of the Norwegian Consumer Purchases Act, depending on the circumstances, withhold payment, demand performance, terminate the agreement, and/or claim compensation from the Seller.
For evidentiary reasons, notifications regarding remedies should be in writing (e.g., email).
Performance
The Buyer may uphold the purchase and demand performance from the Seller. However, the Buyer cannot demand performance if there is an obstacle the Seller cannot overcome, or if performance would entail such a significant inconvenience or cost to the Seller that it is disproportionate to the Buyer’s interest in performance. If the obstacle ceases within a reasonable time, the Buyer may still demand performance. The right to demand performance is lost if the Buyer waits an unreasonably long time before making the claim.
Termination
If the Seller does not deliver at the delivery time, the Buyer shall request delivery within a reasonable additional deadline. If the Seller does not deliver within that additional deadline, the Buyer may terminate the purchase. The Buyer may, however, terminate immediately if the Seller refuses to deliver, if timely delivery was essential, or if the Buyer has notified the Seller that the time of delivery is essential. If delivery occurs after the additional deadline or after the originally essential delivery time, a termination claim must be made within a reasonable time after the Buyer learned of the delivery.
Compensation
The Buyer may claim compensation for losses resulting from the delay. This does not apply if the Seller proves that the delay is due to an obstacle beyond the Seller’s control that could not reasonably have been foreseen at the time of the agreement, avoided, or overcome.
10. Defects — Buyer’s Rights and Complaint Deadline
If there is a defect in the goods, the Buyer must notify the Seller within a reasonable time after it was discovered or should have been discovered. The Buyer will always have given timely notice if it occurs within two months of discovery. The complaint period is two years from delivery, or five years if the goods or parts thereof are intended to last significantly longer.
If a defect exists and it is not due to the Buyer or circumstances on the Buyer’s side, the Buyer may, under Chapter 6 of the Consumer Purchases Act, depending on the circumstances, withhold payment, choose between repair and replacement, claim a price reduction, terminate the agreement, and/or claim compensation from the Seller. Complaints should preferably be made in writing.
Repair or Replacement
The Buyer may choose repair of the defect or delivery of a similar item. The Seller may nevertheless oppose the Buyer’s demand if performance is impossible or entails unreasonable costs for the Seller. Repair or replacement shall be carried out within a reasonable time. As a rule, the Seller is not entitled to more than two attempts at remedy for the same defect.
Price Reduction
The Buyer may demand an appropriate price reduction if the item is not repaired or replaced. The reduction corresponds to the difference between the item’s value in defective condition and in contractual condition. If special reasons indicate, the price reduction may instead be set equal to the defect’s significance for the Buyer.
Termination
If the item is neither repaired nor replaced, the Buyer may also terminate the purchase when the defect is not insignificant.
11. Seller’s Rights in the Event of Buyer’s Breach
If the Buyer does not pay or fulfill other obligations under the agreement or by law, and this is not due to the Seller, the Seller may, under Chapter 9 of the Consumer Purchases Act, depending on the circumstances, withhold the goods, demand performance, terminate the agreement, and claim compensation. The Seller may also claim interest on late payment, collection fees, and a reasonable fee for uncollected goods.
Performance
The Seller may uphold the purchase and demand payment. If the goods have not been delivered, the Seller loses this right if they wait an unreasonably long time before making the claim.
Termination
The Seller may terminate the agreement in the event of material payment default or other material breach by the Buyer. The Seller may not terminate if the entire purchase price has been paid. If the Seller sets a reasonable additional deadline for payment and the Buyer does not pay within that time, the Seller may terminate the purchase.
Interest / Collection Fees
If the Buyer does not pay in accordance with the agreement, the Seller may claim interest pursuant to the Norwegian Interest on Overdue Payments Act. In the event of non-payment, the claim may, after prior notice, be sent to collection. The Buyer may then be held liable for fees under the Norwegian Debt Collection Act.
Fee for Uncollected, Non-Prepaid Goods
If the Buyer fails to collect unpaid goods, the Seller may charge a fee covering at most the Seller’s actual costs for attempting delivery. Such a fee may not be charged to Buyers under 18 years of age.
12. Guarantee
Any guarantee provided by the Seller or manufacturer grants the Buyer rights in addition to those the Buyer already has under mandatory law. A guarantee does not limit the Buyer’s rights to complain or claim remedies for delay or defects under Sections 9 and 10.
13. Personal Data
The Seller is the data controller for personal data collected. Unless the Buyer consents otherwise, the Seller may, in accordance with applicable data protection law, collect and store only the personal data necessary to fulfill the agreement. The Buyer’s personal data will be disclosed to others only when necessary to complete the agreement with the Buyer or where required by law.
14. Dispute Resolution
Complaints should be directed to the Seller within a reasonable time, cf. Sections 9 and 10. The parties shall seek to resolve disputes amicably. If this is not successful, the Buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation at +47 23 400 600 or www.forbrukertilsynet.no.
Consumers in the EU may also use the European Online Dispute Resolution platform: http://ec.europa.eu/odr.