Privacy policy
Last updated: 25 September 2025
Privacy policy for Catchelli
Catchelli operates this online store and website (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed. We currently sell and ship only within Norway.
Information We Collect
When you interact with our Services, we may collect personal data such as your contact details including name, billing and shipping address, email, and phone number, as well as order and payment details relating to products purchased and payment methods used. If you create an account, we may process your login details and preferences. We may also collect information you share with us when contacting customer support, together with technical data such as your IP address, browser type, and usage activity when you browse our site. This information is collected either directly from you, automatically through cookies and similar technologies, or from our trusted service providers.
How We Use Your Information
We use your personal data to process and deliver orders, manage payments and returns, communicate with you regarding your account or purchases, personalize your shopping experience, and ensure the security of your account and our Services. With your consent, we may also use your information to send marketing communications, from which you can unsubscribe at any time. In addition, we may process data to comply with legal obligations, prevent fraud, and protect the rights and safety of our customers and business.
Sharing of Data
We share your information only when necessary. Shopify hosts and operates our store, and we may also share data with payment processors, delivery providers, cloud storage solutions, and customer support partners. Data may also be disclosed when required by law or to enforce our terms. In some cases, data is shared with your consent, for example when you request such sharing. Since Shopify is essential to our store, your data may be processed by Shopify and its affiliates, sometimes outside Norway or the EEA. For more information, see Shopify’s privacy policy at www.shopify.com/legal/privacy or privacy.shopify.com.
Cookies
We use cookies and similar technologies to operate our Services, remember your preferences, analyze performance, and, where enabled, support marketing activities. You can manage cookies through your browser, though disabling some may affect site functionality.
Children
Our Services are not intended for children, and we do not knowingly collect personal data from minors. Parents or guardians may contact us if they believe a child has provided data, so we can ensure it is deleted.
Security and Retention
We take appropriate measures to safeguard personal data; however, no system is fully secure, and we cannot guarantee absolute protection. Data is retained only as long as necessary to provide Services, comply with legal requirements, resolve disputes, and enforce agreements.
Your Rights
As a resident of Norway and the EEA, you may have rights under applicable data protection laws, including access to your data, correction of inaccuracies, deletion, restriction or objection to certain processing, and data portability. Where processing relies on consent, you may withdraw this at any time without affecting the lawfulness of prior use. You may always opt out of marketing communications. We may require proof of identity before processing requests, but we will not retaliate against you for exercising your rights.
International Transfers
Your data may be transferred and processed outside Norway or the EEA, for example by Shopify or our service providers. In such cases, we rely on safeguards such as the EU Standard Contractual Clauses or adequacy decisions to ensure proper protection.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in practice, operations, or legal obligations. Updated versions will be posted here, and the “Last updated” date will be revised accordingly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at catchelli22@gmail.com